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Fitz Fish Ponds offers a wide selection of pond, koi, water garden, aquarium, and aquascaping products online. Customers can shop Japanese imported and domestic koi, pond pumps, filtration systems, UV clarifiers, aeration equipment, pond lighting, water treatments, fish food, aquatic plants, water lilies, lotus, pond accessories, aquarium plants, hardscape, driftwood, and other aquatic supplies. Product availability changes, so check the individual product listing for current inventory and specifications.

Start by identifying your pond or aquarium size, water volume, fish load, equipment requirements, and specific maintenance or design goal. For equipment, review flow rate, capacity, dimensions, voltage, compatibility, installation requirements, and manufacturer specifications. If you are unsure which product is appropriate, contact Fitz Fish Ponds before ordering for product-selection assistance.

Yes. Fitz Fish Ponds offers koi for online purchase when available, including Japanese imported koi and domestic koi. Selection can include varieties such as Kohaku, Sanke, Showa, Goshiki, Kujaku, Kikokuryu, Beni Kikokuryu, Doitsu, Ginrin, and Ogon. Koi availability, size, breeder, variety, pricing, and selection can change frequently, so review the individual listing for current details.

Koi are live animals and have specialized shipping requirements. Fitz Fish Ponds ships koi Monday through Wednesday, and orders placed after 3 p.m. Wednesday are generally shipped the following Monday. Weather, availability, transportation conditions, and live-product policies should be considered before ordering. Japanese koi sales are final and non-refundable, so customers should review the listing and contact Fitz Fish Ponds with questions before purchase.

Yes. Fitz Fish Ponds offers aquatic plants online, including water lilies, lotus, marginal plants, and other pond and water-garden plants when available. Before purchasing, consider the plant's mature size, sunlight requirements, planting depth, climate, seasonal growth cycle, and compatibility with your pond. Live plants have specialized shipping considerations, and Fitz Fish Ponds recommends expedited shipping options to help protect live plants during transit.

Fitz Fish Ponds offers free shipping on eligible orders over $199, while oversized or freight-eligible items are excluded. Depending on the product and location, customers may also have delivery, or in-store pickup. Because availability can vary by product and retail location, confirm the pickup or delivery option before traveling to a store.

Customers can shop the Fitz Fish Ponds online store without necessarily creating an account. Creating an account can make future shopping easier by providing features such as faster checkout, multiple shipping addresses, order history, and order tracking. An account can also make it easier to locate products purchased previously when it is time to reorder.

Most new, unopened items may be returned within 30 days of delivery for a refund, excluding shipping and handling charges. Customers should contact Fitz Fish Ponds with their order number and product details before returning an item. Return shipping is generally the customer's responsibility unless the return is due to a Fitz Fish Ponds error, and some returns may be subject to a restocking fee. Refund processing can take several weeks depending on return transit, processing, and the customer's bank.

Certain products have special return restrictions. Used chemicals and fish food are not returnable, and sales of Japanese koi are final and non-refundable. Live fish & plants have special refund requirements and may require photographic documentation for review. We pride ourselves on providing best customer service. Please contact us if you have a concern with your plant or koi fish purchase. Customers should review the product-specific return information before ordering and contact Fitz Fish Ponds if they have questions about eligibility.

Yes. Fitz Fish Ponds provides customer assistance for online-store questions, product selection, koi, pond equipment, aquatic plants, aquarium supplies, water treatments, and other aquatic products. Customers can contact the team before ordering when they need help choosing a product or after ordering if they have a question about their purchase. Call us during normal business hours at 908-420-9908 or email ecommerce@fitzfishponds.com for customer assistance.

Before buying pond supplies online, match the product to your pond's size, water volume, fish population, plumbing configuration, and maintenance goals. For pumps, check flow rate, head height, voltage, wattage, and inlet/outlet size. For filters, review recommended pond volume, fish-load rating, flow rate, and installation requirements. For treatments and maintenance products, identify the underlying water-quality or algae issue and follow the manufacturer's instructions. Fitz Fish Ponds offers a broad selection of pumps, filtration, UV clarifiers, aeration, lighting, treatments, fish food, and maintenance products.